How to File a Discrimination Complaint in Employment, Housing or Public Accommodation

 

Overview of the Complaint Investigation & Mediation Process


HRC's Discrimination Complaints Investigation and Mediation Division investigates and mediates complaints of discrimination and non-compliance in employmenthousing and public accommodation, as prescribed by City policy and jurisdiction. Below is an overview of the complaint investigation and mediation process undertaken by HRC with regard to each complaint of discrimination received:
 

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Employment Discrimination

  • What is Employment Discrimination?

In the City and County of San Francisco, an employer may not take an adverse action against an employee based on or because of one or more "protected classes," certain defined characteristics of that employee.

  • What are protected classes in employment?

 PROTECTED CLASSES IN EMPLOYMENT

Age  Creed  Height  Religion 
AIDS/HIV Status  Disability   Marital Status  Sex/Gender 
Ancestry  Domestic Partner Status  National Origin  Sexual Orientation 
Color  Gender Identity  Race  Weight

 

  • What is an adverse employment action?

Examples of adverse action in employment include, but are not limited to:

  • Refusal to Hire
  • Termination
  • Failure to Promote
  • Changes in Terms, Conditions and Privileges
  • Harassment
  • Limitations, Segregation or
  • Classification
  • Failure to Accommodate

  • How do I file an employment discrimination complaint with HRC?

If you believe you have been subjected to employment discrimination in San Francisco based on one or more of the protected categories listed above, the San Francisco Human Rights Commission may have jurisdiction to investigate and attempt to resolve your complaint. Please follow these three steps to begin this process: 

  1. File allegations of discrimination in employment online by completing an intake questionnaire: Button to click to file allegations of discrimination with HRC
  2. Submit your completed intake questionnaire online, by mail, or in person to the Human Rights Commission, 25 Van Ness Avenue, Room 800, San Francisco, CA 94102, or hrc.info@sfgov.org.
  3. If you submitted an intake questionnaire online, an HRC representative will contact you to schedule an intake appointment.  If you submitted an intake questionnaire by any other method, call (415) 252-2500 to schedule an intake appointment.
  4. If you have not been contacted by an HRC representative within three business days after submitting information, please call (415) 252-2500 or visit our office to confirm that your information was received. 

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Housing Discrimination

  • What is housing discrimination?

    In the City and County of San Francisco, a landlord, seller or lender may not take an adverse action against an individual based on one or more "protected classes," certain defined characteristics of that individual.
 
  • What are protected classes in housing?

 PROTECTED CLASSES IN HOUSING

Age Creed  Height Religion  Weight 
AIDS/HIV Status Disability National Origin Sex  
Ancestry Familial Status Place of Birth Sexual Orientation  
Color Gender Identity Race Source of Income  

 

  • What is an adverse housing action?
     

    Examples of adverse action in housing include, but are not limited to:

    • Refusal to Rent/Sell'
    • Eviction
    • Failure to Accommodate
    • Changes in Terms, Conditions and Privileges
    • Harassment
    • Refusal of Services, Repairs, Facilities, and Improvements
    • False Representation of Availability
    • Discriminatory Financing Terms
 
  • How do I file a housing discrimination complaint with HRC?

    If you believe you have been subjected to housing discrimination in San Francisco based on one or more of the protected categories listed above, the San Francisco Human Rights Commission may have jurisdiction to investigate and attempt to resolve your complaint. Please follow these three steps to begin this process:

 

  1. File allegations of discrimination in housing online by completing an intake questionnaire: Button to click to file allegations of discrimination with HRC
  2. Submit your completed intake questionnaire online, by mail, or in person to the Human Rights Commission, 25 Van Ness Avenue, Room 800, San Francisco, CA 94102, or hrc.info@sfgov.org.
  3. If you submitted an intake questionnaire online, an HRC representative will contact you to schedule an intake appointment.  If you submitted an intake questionnaire by any other method, call (415) 252-2500 to schedule an intake appointment.
  4. If you have not been contacted by an HRC representative within three business days after submitting information, please call (415) 252-2500 or visit our office to confirm that your information was received. 

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Disability Logo
Public Accommodation Discrimination
 
  • What is public accommodation discrimination?

    In the City and County of San Francisco, places, spaces and establishments open to the general public may not take an adverse action against an individual based on one or more  "protected classes," certain defined characteristics of that individual.
 
  • What are protected classes in public accommodation?

 PROTECTED CLASSES IN PUBLIC ACCOMODATION

Age Creed National Origin Sex 
AIDS/HIV Status Disability Place of Birth Sexual Orientation
Ancestry Gender Identity Race Sex
Color Height Religion Weight

 

  • What is an adverse public accommodation action?

    Examples of adverse action in public accommodation include, but are not limited to:
    • Denial/Refusal of Services
    • Failure to Accommodate
    • Discriminatory Advertising
    • Discriminatory Home Delivery Services
 
  • How do I file a public accommodation discrimination complaint with HRC?

    If you believe you have been subjected to public accommodation discrimination in San Francisco based on one or more of the protected categories listed above, the San Francisco Human Rights Commission may have jurisdiction to investigate and attempt to resolve your complaint. Please follow these three steps to begin this process:

 

  1. File allegations of discrimination in housing online by completing an intake questionnaire: Button to click to file allegations of discrimination with HRC
  2. Submit your completed intake questionnaire online, by mail, or in person to the Human Rights Commission, 25 Van Ness Avenue, Room 800, San Francisco, CA 94102, or hrc.info@sfgov.org.
  3. If you submitted an intake questionnaire online, an HRC representative will contact you to schedule an intake appointment.  If you submitted an intake questionnaire by any other method, call (415) 252-2500 to schedule an intake appointment.
  4. If you have not been contacted by an HRC representative within three business days after submitting information, please call (415) 252-2500 or visit our office to confirm that your information was received. 

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Additional Resources

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